Retentions Advisor

Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Retentions Advisor to work from their offices in Wrexham.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
For the successful Retentions Advisor our client is offering:
Salary up to £25,000 per annum
Monday to Friday 8.30am till 5.00pm
Permanent position
Benefits: Free parking, 20 days + Bank Holidays + Pension
The role - Retentions Advisor :
Dealing with a variety of initial queries, remaining customer-focused to find the most suitable conclusion via inbound customer contact
Handle enquiries from initial conversation to resolution; providing new contract agreements where necessary
Manage complaints / feedback from customers to apply alternative services to meet customer expectations
Provide excellent customer service during each engagement via email, telephone and customer interaction
What our client is looking for in a Retentions Advisor:
Previous call handling experience and customer service resolution management via telephone call and email experience – ESSENTIAL
Sales through service calls and/or any negotiation as part of previous service-led roles – DESIRABLE
Confident Communicator – ESSENTIAL
Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager
Commutable From: Wrexham, Chirk, Chester, Deeside, Denbighshire, Cheshire, Flintshire
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Job Reference: opp-20752