Retentions Advisor

Working as a Retention Advisor, the core element of the role is to retain existing policy holders in the non-standard and high-risk household Insurance market. In this telephony-based position, you will manage a portfolio of customers whilst working with Insurers, management agencies to source solutions and to ensure continued retention of existing business. Ensuring you meet diverse customer needs’ and requirements.

 

Key Responsibilities:

• Managing clients within the retention cycle

• Making outbound calls to existing customers

• Taking incoming calls from their existing customers to renew or service their policies.

• Source, present and renew policies for their existing customers.

• Adherence to the requirements laid out by the FCA in terms of compliance and customer risk.

• Build relationships with 3rd party Insurers and Underwriters

• Upselling additional products, seek cross sale and referral opportunities where applicable.

• Providing first class customer service through advice and expertise

• Taking ownership of your clients and building lasting relationships.

Required experience:

• Excellent Customer Service Skills


• Experience working in a Customer-focused environment


• Self-motivated and driven to succeed

Benefits:

• Commission available (uncapped)


• 25 days personal holiday allowance, increasing through long-service


• Company funded CII Qualification


• Excellent training and development


• Discounts at local gyms


• More benefits available.

If you have any questions regarding this vacancy, please contact a friendly member of the LNJ Recruitment team.