Retail Store Manager

Job Description
Facetheory is looking for an experienced and engaged Store Manager to lead and launch our first retail experience & flagship store. Facetheory is due to open in the Quadrant Arcade in Piccadilly W1 this Spring.
Ideal candidate
You will lead and support your team to always deliver service that is informative, efficient and dedicated to the client’s needs.
Facetheory is looking for a skincare aficionado to launch our new-concept store called Facetheory Labs, where we will operate a retail space, a skincare lab and a space for influencer activations. We are looking for a social media enthusiast that is happy to work with our in-house advocacy team to drive retail-led content on our social channels. We also look for someone who is keen to drive customer loyalty events for both our active subscribers and new customers.
Lastly, we also look for someone who is keen to participate in our circular vision and help drive concepts in-store; we will work with relevant advisory bodies to bring to life our dream to have a recycling or refill centre as part of our retail concept.
You will run a business that is based on an omnichannel approach. You have a solution-led and result-oriented mindset and you will develop and implement strategies to drive footfall through the local community and experiential retail.
You will be managing and motivating your team to achieve key performance indicators and targets. Creating a teamwork environment and continuing a company culture that is authentic, optimistic and driven by results and customer satisfaction.
Key Responsibilities
STORE MANAGEMENT
Set daily and monthly sales targets with Exec team
Foster an exciting and educational in-store experience for clients
Analyse performance and take relevant actions on areas of improvement, in order to develop business growth
Sett daily, weekly and monthly expectations of store results and individual team performances and following up persistently
Organise and provide effective training and workshops with the team using tools provided by your manager and Training team
Deliver Weekly and Monthly reports for wider team
TEAM MANAGEMENT
Lead with enthusiasm and passion for Facetheory products, and skin wellness in general
Coaching, motivating, inspiring and challenging team in order to optimise performance
Ensuring all team members are fully trained on all skincare categories
Organising monthly staff meetings
Recruitment and onboarding of team members
Ensuring HR policies and procedures are met at all times
Execution of yearly appraisal
OPERATIONAL MANAGEMENT
Ensure store and stock room are presentable easy to navigate at all time
Responsibility for weekly stocktake and shrinkage results
Responsibility for all operational and commercial activities, including handling deliveries, till procedures, returns processing, claims processing, and omnichannel procedures
Ensure all VM guidelines are put in place and follow up regularly on standards with CMO
Professional Qualifications
Proven management background with at least 2 years of store management and team-leading experience
Strong customer relations and CRM experience.
Experience working within a skincare high-growth organisation preferred
Sales-driven, results motivated and goal-oriented
Excellent communication skills
Experience with leading, motivating and providing excellent sales training to team Excellent understanding of performance analysis to help drive the business
Ability to work in a fast-paced environment
Is fluent in English, additional languages preferred, given store location in a tourist-rich environment
Personal Qualifications
A good communicator with people of all hierarchies
Highly organised, structured and service-minded
Team player yet is able to work independently
Willing to take a hands on approach
Loyal and engaged in your workplace
Passionate about both the brand and the skincare industry
Open-minded attitude towards life and the people within it
Specifics
Start Date 1st June 2024
Full time and on-site (fixed location)
Holiday: 28 days + Bank Holidays
Stakeholder Pension Scheme
Equality, Diversity & Inclusion Statement
Facetheory is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

About Facetheory
An unconventional approach to beauty
From 2015, we’ve been creating vegan, clean and affordable skincare that has amassed a cult following online, thanks to our community love for proven results.
We’ve become a challenger in the Beauty industry, debunking skincare myths, eschewing the latest fads and innovating based on customer search patterns to create what we call the
Building Blocks of Better Skin.
Brand Values
1.
Science-led Solutions:
We formulate with proven actives and potent botanical extracts, delivered in multifunctional formulas engineered to treat your ever-changing skin needs.
2. Direct and unfiltered
: You won’t find us matching the “big talk” of other brands. We prefer your Better Skin Days to walk the walk for us, thank you very much. We don’t believe you should commit your skin to one matchy-matchy range, either. Instead, we empower you to build your own routine, combining products that target multiple skin concerns.
3. Skincare with heart
: From search-pattern insights to community feedback that shapes others’ buying experience, we will always be a people-powered brand. By caring for the individuals who select us as the guardians of their skin, we ensure that our skincare narrative - built on truth and trust - continues to thrive.
4. Always accountable:
We are underpinned by our passion for the planet. Developed and manufactured in the UK to minimise our carbon footprint, we're proud to be a certified B-Corp, Leaping Bunny and PETA-approved company. We believe our long list of eco credentials strengthen our brand, without compromise.
5. Empowerers of people:
We have a deep respect for every face and the journey it is on. By accepting that everyones’ skin has varying needs and concerns, we shun modern-day, one-size-fits-all trends to deliver skincare routines that work, at hugely accessible price points.