Retail Security Officer - Regent Street

The Role
The retail security officer will play a critical role in maintaining a safe and secure environment for our teams and customers. The ideal candidate should be observant, possess excellent communication skills, and be able to respond effectively to potential security concerns.
The retail security officer will protect the store's assets and ensure the safety of customers. They maintain a watchful presence, respond to incidents promptly, and contribute to a positive shopping experience by fostering a sense of security by embodying the brand's commitment to excellence and care
This role will also require weekend and out of standard working hours availability.
WHAT WILL I BE DOING?
Access Control: Monitor entry and exit points, ensuring that only authorised individuals enter restricted areas. Verify the credentials of personnel, suppliers, and visitors when necessary Loss Prevention: Actively monitor store premises to prevent theft, vandalism, and other security risks. Implement loss prevention strategies and work collaboratively with store management to reduce stock loss Utilise surveillance equipment, including CCTV cameras, monitors, etc. to assess activities within the store. Report any suspicious behaviour promptly to store management and take appropriate action Customer Assistance: Provide a visible and approachable security presence to deter potential wrongdoers. Offer assistance and information to customers as needed, contributing to a positive and secure shopping experience Emergency Response: Respond promptly and appropriately to emergency situations, including but not limited to fire alarms, medical incidents, or security breaches. Follow established protocols and cooperate with emergency services as needed Monitor and complete internal searches with the support of store management Compliance to internal procedures and processes supporting the management team to complete these processes, but also provide training to wider team on potential security related issues Communication: Maintain effective communication with store management, fellow security personnel, and other staff members. Report incidents, provide updates on security situations, and contribute to a productive team environment Documentation: Complete accurate and detailed incident reports for any security-related events. Keep records of daily activities and incidents, aiding in the store's overall security assessment Build relationships with surrounding security partners to support the store to reduce loss
ABOUT THE LOCATION
Our Regent Street flagship store in London's West End has been open since 2010 and usually trades from 10:00am - 20:00pm (subject to seasonal change). As well as leading our global number one store, our team enjoy sharing their interests in music from a variety of different cultures. Store Location. Located in TFL zone one and approximately a five minute journey from Oxford Circus station.
ABOUT THE TEAM
You will be reporting to the head of retail operations and senior brand leader, supporting them with the protection of our products, store team and customers.
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#LI-Onsite WHAT SKILLS DO I NEED?
Previous experience in security, loss prevention, or a related field is preferred Excellent observational skills and attention to detail Strong communication and interpersonal abilities Ability to remain calm and respond effectively in high-pressure situations Familiarity with CCTV and other surveillance equipment
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