Retail Operations Co-Ordinator

Retail Operations Co-Ordinator Application Deadline: 31 May 2024Department: RetailEmployment Type: Permanent - Full TimeLocation: Head Office, LondonReporting To: Sue BondDescriptionTo provide end-to-end administrative support to the Head of Retail, Operational Manager and Field Staff. Enthusiasm and eye for detail excellent communication skills are a must for this role, able to work at speed and flexible to support the fast grown Retail Division of ElemisContract Type: PermanentWeekly Hours: 37.5
Key Responsibilities
Providing Full Support to Field Sales Team to support them on all HR administration. Day to day contact with the retail staff with Rota Queries and making sure their support is actioned.
Managing the PO system: raising all Concur POs for the roll out of new stores, hygiene, and stationary requirements as required
Placing all tester, samples, new products and uniform orders, hygiene consumables as requested by the Retail Team, updating budget Trackers with monthly review.
Assist in preparation of all aspects of strategy meetings with Retailers, including room bookings, set-up and clear down of meeting rooms, printing/binding all presentation materials, preparing gift bags and arranging catering needs
Ensure all consumables are ordered for Retail training sessions and attend events when necessary
Book retail travel for Team and conferences. Ensure new starters have onboarding operational information and uniforms, Rota training for new starters.
To place weekly orders for Retail Stock cupboard and ad hoc orders. Keeping back up supplies for consumables, keeping stock room and retail area tidy of boxes.
Support ad-hoc requests from Head of Retail, working closely with Elemis Marketing teams, including miscellaneous gifting to Retailers and Consultants.
Assist the Retail Team in preparing Power point decks for Retail Staff, communication of focus moments, GWP promotions, Incentives, and winners. All aspects of motivational correspondence. Monitoring and issuing results.
To carry out other duties as requested by management team from time to time. Including booking hotels, sending flowers and sourcing items for the teams. Arranging send outs from the warehouse.
Assist with maintenance of orders forms , master stock listing, change of codes for saleable and FOC stock codes.
Order couriers and arrange deliveries to all stores, ensure all vendor relationships are maintained, liaising with Elemis Reception and Office Manager.
Issuing Monthly Newsletter, 1st Week of Prior Month.
Skills, Knowledge & Expertise
Good level and standard of UK/European education or equivalent
Highly flexible hands-on approach
Ability to work in a fast-paced environment with a positive and passionate attitude.
Able to work under pressure and prioritize tasks
Confident in figure reporting and data analysis
Excellent attention to detail
Strong verbal and written communicator
Experience of working in a similar retail or brand environment.
Proficient in MS Office programs: Word, Excel, PowerPoint, Outlook.
Experience with BI Reporting, PO and Expenses systems.
Personal Presentation to a high standard is required for this Client Facing position
What We Offer You!*
Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Bonus/Commission Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
Much, much more!
*Some benefit eligibility is based on length of service or contract type
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