Retail Manager

Job Description
Bridgman is a leading quality, luxury furniture retailer with a 45-year heritage in British design. Bridgman’s vision is to move away from solely garden furniture but create a presence within and around the home year-round.
Working independently, the Retail Manager is responsible for the daily operations of the showroom, upholding Bridgman’s standards and ensuring that each customer visiting our showroom enjoys a 5-star experience. Also situated within the showrooms is the concession Snug Furniture, and the manager will additionally interact and close sales with these customers.
OTE £45k +
Contract: Permanent or FTC
Location: Brimsdown, Enfield (North London)
Benefits include a Competitive Base Salary, Commission structure, Audible, Vitality Health Care, 31 Days Holiday, and Pension.
Responsibilities and Duties:
Reporting to and working with the regional showroom manager
Delivering excellent customer service
Managing an end-to-end sales process
Complete daily and weekly reports, along with ad-hoc reports when required
Lead Generation - contacting warm leads 3 times a day
Keeping an in-depth knowledge of Bridgman’s products
Upselling key items to customers
Resolving customer queries and issues
Keeping in communication with the head office
Liaising with key stakeholders within the business
Tracking and reporting the showroom’s sales figures
Managing the showroom’s space and visual merchandising
Professional retail experience in a similar position
Approachable and a role model who leads by example, encourages teamwork, and fosters a positive attitude and atmosphere in the workplace
A brand ambassador with in-depth product knowledge
Be a keyholder (Opening and closing the showroom)
Other ad-hoc duties include maintaining a clean, presentable showroom.
Key Skills:
Experience managing a store independently
Luxury sales or retail experience
A passion for delivering exceptional customer service
Good IT Skills
Excellent communication skills
Stakeholder Management skills
We believe the best team is a diverse team. It's the diverse, kind, and inclusive workforce behind Bridgman that makes us so special. We are committed to being an equal opportunities workplace and employer, this commitment begins with our recruitment process. We can assure all prospective applicants that they will not be discriminated against based on age, race, gender, religion, nationality, sexual orientation, gender identity, disability, or any other status protected by law.
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