Retail Location Manager

RHS Garden Wisley is a paradise spread across 240 acres in Surrey. And if that wasn’t enough, it’s a food heaven too.Since 2007, we've been serving up a wide variety of food and drink to visitors throughout these beautiful grounds. This includes the restaurants, cafés, and private events.Our restaurant and retail utlets are lively, busy places where customers can refuel whilst soaking up the atmosphere of the tranquil beauty of the gardens.You will be joining a big hearted, energetic, talented team managed by our contract catering group, ‘Company of Cooks’, who will be on hand to support you from your first day and provide any training you require. Great benefits provided.We are pleased to be recruiting for a variety of positions organised over a rotating rota! There's something for everyone from: Waiters to Event staff, Retail staff, Baristas, and bartenders! Apply today for an exciting tomorrow.We are excited to be recruiting for a Retail Location Manager to join our awesome tribe based full-time based at WisleyKey Responsibilities & Accountabilities:Quality Standards• To ensure that legal and company requirements are adhered to in respect of Hygiene, Health & Safety, Employment Law, and Food Safety Law for all staff, visitors and customers.• To ensure the outlet standards, administration, rotas, cash control, stock control and security procedures are adhered to in accordance with CoC policies and procedures.• To ensure full catering services are provided as agreed within the client contract and SLA's.• Organise work throughout the unit in a manner that facilitates efficient customer service and profitable operations.People Management• To ensure all employees in the outlet adhere to the correct standards of dress and appearance as set out in the Company handbook.• To ensure through effective communication, that all unit employees consistently demonstrate an excellent level of customer care, selling techniques, merchandising skills, and knowledge of current promotions.• To ensure recruitment, induction, training, promotion, performance management, development and discipline of all employees occurs in the units. Full job performance of all employees to be achieved through accordance with company employment and equal opportunities policies. Appropriate records must be kept.• To strive to continually exceed customer expectations and provide excellent customer care.Financial Contribution• Ensure the ATV, Sales target, GP%, wastage and staff planned budget are adhered to at all times.• To maximise profit conversion through ensuring tight control of resources and cash control.• Investigate revenue shortfalls and cost overspends relating to financial results for the unit and take action as necessary.• To ensure every possible effort is made to achieve unit turnover and profit targets.• To initiate and implement action plans appropriate to the achievement of the unit budget.• To ensure all costed rotas are completed to deadline and to budget• Ensure that waste is managed daily. Work with colleagues to distribute any products that are at risk of going out of date to mitigate this risk.• Ensure all stock takes are completed accurately.What's in it for you?Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.Personal Development and Training opportunitiesPrivate medical eligibilityEye careA great wellbeing strategy – including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchersCycle to work schemeCompany of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.A Honest Approach, A Passionate Team, Quietly Confident
#J-18808-Ljbffr