Retail Deputy Store Manager

Retail Deputy Store Manager Department: RetailEmployment Type: Full TimeLocation: LeicesterReporting To: Store ManagerCompensation: £25,000 - £45,000 / yearDescriptionWe’re looking for a Deputy Manager to join our Retail Sales team in Leicester.
As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.
You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.As a Retail Deputy Store Manager you can earn up to £45,000 with your OTE.What does the role involve?
Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best
Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
Ensuring expert knowledge throughout the store team on ScS Flooring and Furniture, holding regular training sessions on all products and services
Supporting the recruitment, onboarding, management and development of the team
Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
Supporting colleagues with customer orders and finance applications
Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
Continuously identifying opportunities to make improvements which will optimise the operational running of the store
Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
Ensuring that all colleagues are accountable for branch audit, banking and finance checks
What qualities are we looking for?
Enthusiasm and passion to drive the business forward and personally succeed
Customer focus with a passion for delivering first class customer service
Excellent communication and interpersonal skills
The ability to drive performance and manage difficult conversations when needed
A desire to learn, grow and progress
Inquisitive, ever-questioning and ever-improving
Friendly, flexible, reliable, honest and a strong work ethic
A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
Experience in leading, motivating and coaching a successful sales team
What’s in it for you?
Basic salary of £25,000 plus an OTE of up to £45,000
Three weekend days off a month
Sodexo employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
Competitions and incentives
Generous holiday allowance
Medicash – low cost health plans
Virtual GP – Access to a GP service 24/7
Career progression
Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
Share Incentive Plan
Salary finance scheme
Discount on ScS Furniture and Flooring
Pension
Cycle to Work scheme
Long service awards
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