Retail Area Manager - NW England and Yorkshire

Retail Area Manager - NW England and YorkshireApplication Deadline: 25 April 2024Department: Fundraising, Comms & EngagementEmployment Type: Permanent - Full TimeLocation: Northern EnglandReporting To: Head of Retail OperationsCompensation: £33,000 - £36,000 / yearDescriptionContract: Permanent, full time, 35 hours per week over 5 daysSalary: previously advertised as £33,000 - £36,000 ( + company carLocation: Homebased with regular travel in the North West of England and YorkshireClosing date: Thursday 25 April 2024First Interview date: Friday 3 May 2024 - via MS TeamsSecond interview date: Wednesday 15 May 2024 - Sheffield, in personJoin Blue Cross as a Retail Area Manager and make a real difference in the North West of England and Yorkshire!More abut the role Our Blue Cross charity shops are treasure troves of pre loved items generously donated by our supporters and a range of new goods. They play a vital role in not only raising money to help pets but also by promoting Blue Cross and raising awareness of the work we do. As a Retail Area Manager, you'll play a pivotal role in leading and managing retail operations within your designated region, comprising twelve to fifteen shops across the North West of England and West Midlands.From team leadership and development to strategic planning and operations management, this role offers a dynamic and rewarding opportunity to drive income generation and support our charity's mission.You will be living in the heart of the North West of England or Yorkshire, for example Manchester, Leeds, Sheffield, or Liverpool, to ensure easy access to cover the entire designated area.
Key Responsibilities:
Lead and inspire a team of Shop Managers, Assistant Shop Managers, and volunteers, fostering a culture of collaboration, respect, and excellence. Recognize and nurture the potential of team members, providing ongoing training and development opportunities to maximize their performance.
Collaborate closely with the Head of Retail to achieve income sales and net profit targets, developing strategies to maximise Gift Aid revenue and drive year-on-year increases in sales and profitability.
Establish and monitor key performance indicators to evaluate shop performance, lead recruitment and development of staff, ensure compliance with health & safety regulations, and support strategic shop plans.
Manage shop repairs and refurbishments within approved budgets, ensuring a safe and inviting environment for customers, staff, and volunteers.
Support the strategic shops plan, identifying opportunities for new shop openings and implementing turnaround plans for underperforming shops.
Take the lead on recruitment, training, development, and management of Shop Managers and Assistant Shop Managers, as well as the engagement and support of volunteers, fostering a culture of excellence and teamwork.
About youYou'll have previous experience managing a portfolio of retail shops, along with strong people skills, effective problem solving abilities, and excellent organisational skills.With strong commercial awareness and the ambition to succeed you will be an inspiring leader and motivator who recognises potential in people and is adept in gaining results through people. Working closely with the Shop Managers in your region, you will demonstrate creativity and innovation to identify income opportunities ensuring the highest standards of shop floor presentation and customer service are always delivered. You will have:
Previous experience managing an area of retail shops.
Strong people management skills, with demonstrated experience in HR and performance-related matters.
Proven ability to achieve targets and objectives, with experience in financial management and budgetary control.
Effective problem-solving abilities, with the capacity to handle complaints and concerns professionally.
Excellent organisational skills and the ability to prioritize tasks in a dynamic and fast-paced environment.
Full driving licence and willingness to travel extensively.
Although not essential, it would also be great if you had:
Experience of direct management and on-going development of staff in a multi-site situation
UK charity sector retail management with a strong understanding of volunteer management.
Familiarity with retail systems and technology.
Commitment to upholding Blue Cross values and promoting a positive working culture.
Why Blue Cross?Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can.Our benefits package is designed to empower you every step of the way. From promoting your wellbeing to ensuring financial security and fostering professional growth, we've got you covered.With a wide range of perks aimed at enhancing your life both inside and outside of work, you'llthrive in a supportive and rewarding environment. Our generous benefits package includes:
38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family
Free physiotherapy advice and face to face intervention
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Claim for professional fees
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers
Personal development programme
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. How to apply
Click the apply button below and complete the online application process before the closing date on Thursday 25 April 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
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