Restaurant General Manager - Wolverhampton, West Midlands

Job type: Full timeQualifications:Management 2 years (required)Hospitality: 1 yearReports to FranchiseePosition SummaryYou are the Captain of the Ship. You are responsible to ensure consistency of food standards, excellent service and maintain the cleanliness and condition of the Restaurant. You are accountable in achieving the store’s sales and profit by maintaining ideal cost of all the restaurant’s expenses including proper preparation of weekly roster without sacrificing the customers’ experience. It is your responsibility to keep your people motivated and create a cheerful professional workingenvironment that will keep our customers wanting to return to German Doner Kebab.Duties and ResponsibilitiesLeads Operations Excellence:Oversees and manages all areas of German Doner Kebab RestaurantEnsures guest service exceeds company standards and strong guest satisfaction is maintainedResponds efficiently to guest complaints and takes appropriate action to solve the problemEnforces and ensures the best quality of products possible are servedOrganise and supervise shifts to ensure both team and guest satisfactionTo be duty manager on rotation basis (role shared with supervisors)Coordinating the entire operation of the restaurant during scheduled shiftsAt the end of each shift complete all necessary daily reportsManaging team welfare and providing them with regular feedbackEnsuring that all employees adhere to the company uniform standardsOrganising and supervising the shifts of kitchen, dining, and counter staffTo meet and greet all customers where possible and role model exceptional customer careTo take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environmentMaintaining high standards of quality control, hygiene, and health and safetyTrains and develops team through strong, well organised training and ongoing operational feedbackAppraises teams’ performance and provides formal feedback to keep them upbeat and productiveNurture a positive working environment and leads by exampleTo support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are metEnsure GDK team are always well groomed and smart ready for workEstimate consumption, forecast requirements, and maintain stock inventory to ensure product availability and minimum product wastageMonitors and ensures compliance with food safety and health & safety rules and regulationsControl costs and minimises waste to ensure profitability of the restaurantSuccessfully promote and publicize the GDK brandAnalysing and planning restaurant sales levels and profitabilityOrganising marketing activities, such as promotional events and discount schemesMonitor all restaurant operations and initiate corrective actionsLead all financial areas including sales growth, cost management, and profit growthTakes responsibility for the business performance of the restaurantPreparing reports at the end of the shift / week, including team control, food control and salesCreating and executing plans for sales, restaurant profit and staff developmentSetting budgets and/or agreeing them with the franchiseeChecking stock levels and ordering supplies and ordering correct amount of suppliesPreparing cash drawers and providing petty cash as requiredHelping in any area of the restaurant when circumstances dictateAttend any training or meetings as and when required by German Doner Kebab or the FranchiseeTo perform any other duties as designated by the Franchisee due to business demandsTo take responsibility for and ensure the security of a German Doner Kebab RestaurantWorking with supervisors to coordinate all aspects of stock deliveries. Keep accurate records, the receipt and administration of all deliveries are up to dateTo regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurateTo administer and maintain the German Doner Kebab PMC systemTo monitor the stock storage areas, ensuring they are secure, neat, and clean alwaysTo collaborate with the supervisors to ensure tight stock control and budgeted margins are achievedTo monitor with daily ordering to ensure that stock levels are maintained, and orders are placed in a timely mannerTo monitor the training of restaurant staff including holding periodic performance reviewsTo lead and comply with maintaining high standards of food qualityAt all times promote and follow legal responsibilities and requirements associated with the businessMaintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officersHave a good working knowledge of all equipment and efficiently takes care of preventative maintenance.Business Relationships within the restaurantTeam members and SupervisorsStore Management TeamGuest/Delivery driversFranchiseeQualificationsA qualified candidate for the position of a Restaurant General Manager should have outstanding interactive and communication skills and possess the enthusiasm to work with colleagues and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:Proven working experience as a Restaurant General ManagerDemonstrated experience in customer service managementExtensive food knowledgeComputer literacy and familiarity with restaurant management softwareStrong leadership, motivational and people skillsApply for Restaurant General Manager - Wolverhampton, West MidlandsAlready uploaded your CV? Sign in
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