Response Officer

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Emergency Response Officer
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locations
Central London - Victoria
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
252898
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare. Job SummarySalary: £29,000 + Very generous OT ratesHours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Operate 24/7/365Location: 33 Grosvenor Place, London, SW1X 7HYContract: PermanentWhat are we looking for?Cleveland Clinic London are looking to recruit an
Emergency Response Officer
to join our
Protective Services Department.
The role is directly responsible for the quality of the patient/visitor experience and for employees within functional areas. The role will create and operationalize measures of success and uses data to make effective decisions that continuously improves emergency response, general security and service, operates efficiently and ensures effective stewardship of resources.
You will be CCL’s primary first responder to all code calls and emergency situations requiring a rapid response and further investigation, this applies both inside and outside of normal office hours. What makes us different?Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional
development.
What will your duties include? Provide emergency first responder support and security oversight to the Security Supervisor for all Protective Service Operations
Respond to all incoming and outgoing communications from the LSOC
Responds to all security phone calls, emergency calls and alarms in line with the CCL
Emergency Operations Plan and Business Continuity Plan and specific code call procedures
You will be responsible for delivering site safety and responding to all emergency incidents. This includes reducing the potential for injury, loss of life, property, and/or destruction of property by conducting visual inspections and area checks. (e.g., fire & incident response, floods, spillages, first aid, lift entrapments and other related incident response).
Provide specialist fire knowledge and act as onsite liaison for any attending emergency services where required
Maintain all emergency equipment in a state of readiness, including cleanliness, repairing and testing as required to approved standards and procedures to undertake safety checks on emergency equipment provided for ERT use What we need from you? High school diploma or equivalent (Required)
Security NVQ’s (Required)
Or an equivalent combination of education, training and experience Valid SIA Door Supervisor certification (Desired)
Military or Police training and appropriate certification (Desired)
Demonstrable experience over several roles or equivalent progression as an emergency responder or front line responder within Corporate, Healthcare or
security/military/police
operational positions (Required)
Demonstrable experience responding to emergencies within recent work history
Demonstrable experience and expertise within UK security sector or International experience in a Military or Civilian Operational role
Demonstrable experience in team leadership in a demanding security operations environment
Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for a large organizations, preferably in a major city
Demonstrable experience using up to date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, CCTV surveillance and linked third party management systems
Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control as first responders and by working within defined processes and procedures guide the team and the organization
Previous experience and / or training within the Military or Police (Desired) What can we offer you?As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:210 hours annual leaveAuto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary ExchangeLife Assurance, Private Medical & Dental Insurance and Eye Care contributionsDiscounted gym facilities 24/7 Holistic Employee Assistance ProgrammeWho we are?Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.If you would like to know more, please email ##### shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) CheckThis role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.“Let’s deliver World Class care together!”As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.CCL is committed to applying its Equal Employment
Opportunity/Workforce
Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of
employment/engagement
for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
About UsCleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world. We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork. Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you. Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists. Cleveland Clinic London is organised into patient-centred institutes. Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.
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