Resource Planning Manager - Leading Tech firm

Our client, a Leading Technology firm, are currently looking for a Senior Planning & Forecasting Manager to be responsible for the European Outsourced Contact Centre operation. As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical role in the organisations' annual planning cycle. This is a high profile role with lots of responsibility. A brilliant opportunity!
The following skills / experience is essential:
Strong WFM background
Good understanding of an outsourced vendor model environment
Good understanding of contact centre / call centre
Familiarity with WFM software
Excellent communication skills
Salary: Excellent + bonus + package
Location: London (good work from home options available)
If you are interested in this position and meet the above requirements please apply immediately.
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