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Residential Services Manager - Opera & Coliseum

Posted 15 days ago

  • London, Greater London
  • Any
  • External
  • Expired - 2 months ago
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Residential Services Manager - Opera & Coliseum
Job ID
Service line
Advisory Segment
Role type
Areas of Interest
Facilities Management
London - England - United Kingdom of Great Britain and Northern Ireland
Residential Services Manager
Manage operational activities for all residential properties in the portfolio.
Primary responsibilities:
To develop and maintain a positive image of the buildings in their location
Attend weekly CBRE residential review meetings to ensure the latest updates are communicated
To monitor all activities relating to the sites, reporting and taking action as appropriate
Regular inspections of the building fabric
Undertake all vacant property checks and carry out duties such as flushing units and removing any post
To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio.
Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner
To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required
Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes
To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have
Arrange and manage all tenant check outs and manage and remedial works to completion.
To attend all AST and Long Leasehold residential tenants' meetings with the surveying team
To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties
To liaise with local authorities as appropriate
To proactively manage risk and deal with insurance issues on site relating to residential claims
To produce regular reports to Estate manager and residential surveying team, as required
To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
Any other duties as directed by your Line Manager
Key skills / Knowledge
A proven track record within the property management industry, how stakeholders function and the range of services available to clients
Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
Have a proven track record of how to build and maintain client relationships
Develop an understanding of how to build and maintain tenant/customer relationships
Develop an understanding of how to build and maintain supplier relationships
Understanding of key issues to be noted on property inspections and ability to resolve
Understand and use industry/specific IT applications
Understand the principles of service charges, budget management and purchase order management
Be able to specify services, tender contracts and select service providers
Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI's
Know and be able to apply legislation and policies relating to Environmental protection
Understand insurance relating to buildings and the FSA regulations
Understand and apply all procedures relating to work activities
Able to plan and manage own workload
Ability to work effectively is a busy environment as part of a team, supporting colleagues
Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing
ARLA level 3 qualification
A working knowledge of Reapit