Residential Leasing and Operations Associate

This position requires a Leasing & Operations Associate to be a pivotal part of our clients dedicated team in London. The successful candidate will manage all sales / leasing operations and provide outstanding customer service to customers.

Client Details

Our client is a dedicated real estate Living specialist investor-manager who pride themselves on delivering outstanding homes with in-built community ethos. With a senior leadership team who boast decades of prior experience in investment, development and management of over $3.5bn of living assets, the company continues to exceed its growth targets and development pipeline. They are a forward-thinking ESG developer/manager who create sustainable environments to live, stay and enjoy for the long-term. This is a rare opportunity to join a growing business with a fun, empathetic culture whilst working with founding members - a real opportunity to make a difference.

Description

Leasing:

• Run and deliver the sales process from prospecting to deal closure.
• Take potential members on viewings and follow up.
• Consistently meet or exceed sales targets.
• Prepare and deliver weekly sales reports.
• React and respond within agreed service time lines, ensuring prospective members and members expectations are managed within agreed deadlines.
• Ensure quality information is cared for professionally including any personal preferences.
• Maintain accurate lead and sales records and member activities using CRM software.
• Prepare and deliver weekly sales & operations reports.

Customer-centric duties:

• Build a strong and successful relationship with members to maximise retention.
• Deliver all aspects of customer service, including a comprehensive front-of-house service, anticipating and exceeding member expectations.
• Respond to customer queries and complaints in a friendly and professional way, identifying and undertaking appropriate action.
• Support members' events and activities.
• Provide recommendations to enhance member experiences.

Operational support:

• Logging of maintenance requests, cleaning, and other services requests from members
• Manage cleaning and maintenance team in response to planned and reactive activities.
• Complete administrative move- in and move- out preparations.
• Look to maximise efficiency of operations.
• Complete daily Health & Safety compliance activities.
• Perform emergency night/ out of hours security tasks as part of the operational requirements.
• Complete monthly stock inventory

Profile

The successful Leasing & Operations Associate should have:

• A degree, preferably in a relevant field such as Property Management or Business Administration.
• Demonstrable experience working in and delivering high-touch customer service roles (such as hospitality, high-end Build-to-Rent or Student Accommodation block management, retail / front-of-house).
• Excellent negotiation skills.
• Strong organisation, communication and report writing skills.
• People oriented attitude, showing empathy, having fun and ability to work well in a tight-knit team.

Job Offer

• Competitive annual salary plus 20% bonus and benefits (incl. private health)
• Accommodation - heavily subsidised studio rate in our clients brand new building.
• A significant role in a growing London property company.