Residential Development Manager

Job Title: Development Manager
Salary : £60,0000 to £70,000 - dependent on experience
Hours : Monday - Friday (9:00am - 17:00pm)
Location : Greenhithe, Kent
Profile
Abbatt are looking for an experienced Residential Development Manager to manage a large Estate located in Greenhithe. Our client is the UK's leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, works with developers, investors, freeholders and over 1,600 Resident Management Companies.
Responsibilities
Internal red-ex
Managing a team of 6 staff across the estate.
Delivering effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
Support with the monitoring and supervision of contractors, carrying out works on and around the development.
Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame.
Ensuring reactive/planned works are conducted to a high quality.
To ensure all irregular incidents are investigated and reported to the development manager.
To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary
Carry out regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.
Benefits
25 day annual leave plus bank holidays
Discounted gym membership
Desirable Pension scheme
Free parking
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