Residential Building Manager (BTR)

Residential Building Manager (BTR) - Horsham - £45,000 + 10% Discretionary Bonus
My client, a globally established Real Estate Agency, are currently seeking an experienced Residential Building Manager to provide onsite lettings and property services to a build-to-rent residential development near Crawley compromising of 227 apartments.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will ensure the tenancy and renewals process is administered and engage with residents to create a sense of community within the development. You will be overseeing 2 employees onsite.
Key Responsibilities

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Completing all applicant vetting
• Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
• Processing offers and completing all tenancy documentation
• Negotiating renewal tenancy terms and processing the relevant documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Work alongside the RSM to ensure H&S statutory requirements are meet across the development
• Managing, coaching and engaging a small number of onsite team members

Skills, Knowledge and Experience

• Prior Lettings / Property Management / Building Management experience
• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Experience in undertaking viewings would be an advantage

Salary: £45,000 + Up to 10% discretionary bonus
Hours: Monday to Friday 9am to 6pm
For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472

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