Resident Liaison Officer

Good Afternoon,

I am currently representing Camden Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate�which is negotiable dependent upon experience

We are looking for a Resident Liaison Officer this role will be: NW5 3AP

The right candidate will:

You will have experience in resident liaison or customer service in a social housing setting. With excellent customer facing skills and an ability to communicate with a range of stakeholder groups. The post holder will be working in a fast-paced environment and will be required to manage their own time to effectively support their work.

• Regular neighbourhood presence, including meeting with Project Managers, Neighbourhood Housing Officers, Caretakers, residents, elected members and other stakeholders.


• Monitor and evaluate the needs of our residents and provide data and information to the management team highlighting those needs and identifying any trends to help continually improve the service.


• Work flexibly and creatively to prevent casework escalating to formal complaints.


• To support Project Managers and Neighbourhood Housing Officers to resolve issues for residents at the earliest opportunity, troubleshooting issues to best meet the varying needs of our residents.


• To develop and maintain an environment of continual learning, by identifying root cause patterns in barriers and obstacles to the work; outside of existing processes and procedures and address these collaboratively and creatively with colleagues and senior officers.

We require the following:

• Experience working within a local authority DESIRABLE.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon, ������������������������������������������������������������������������������������������������������������