Resident Liaison Officer

Resident Liaison OfficerBased in Hertfordshire- overseeing multiple sites all within HertfordshirePermanent, Full time40 hour weekSalary upto £35k plus a car allowance or company car.MUST HAVE FULL UK DRIVING LICENCEFawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in Hertfordshire.You will be based on a number of sites and will the main point of contact dealing with the new residents who move in.As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams.The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent.Expected Outcome:The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches.Achievable Through:Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approachContribute to, and execute, tasks driven through the action plans in a supportive roleManage the timely delivery of the actions against timescalesCapturing employee feedback to improve opportunities and serviceUnderstanding of the value of delivering great service and how this can support our business, through bids, storytelling, communicationsSOCIAL HOUSING EXPERIENCE IS PREFFERED.Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information
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