Resident Liaison Officer

Our client is a leader within the built environment, working on multi-million projects throughout the UK.
JOB DESCRIPTION:
To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
Specific Responsibilities:
Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
Learn and understand the way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required.
Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service.
Assist in the monitoring, evaluation and control of service performance.
Learn and understand the requirements of the FLAG system and ensure that this is adhered to at all times.
Demonstrate respect, sensitivity and discretion in a public facing role.
Coordinate and attend ...