Resident Liaison Officer

Our client is a leading property business which is known for providing excellent customer service to local communities they work in. The client has a long term contract to deliver much-needed improvement works to peoples homes.
To help with day to day communications with customers throughout the course of the refurbishments the company are seeking an experienced Resident Liaison Officer.
Main duties:
Being a visible point of contact for customers
Engaging through newsletters, meeting, visits and open days
Ensuring residents are aware of works processes and communicate updates/changes accordingly
Coordinate the handover of keys to site teams
Provide a high standard of aftercare, managing expectations between residents, the client and operations teams
Ensuring that works are carried satisfactorily
Be an excellent communicator, sometimes dealing with difficult situations
Key Skills & Experience:
Be resilient under pressure and understand the need for discretion and respect in a public facing role
Previous experience working for a Contractor or in a client side resident liaison/community engagement role
Knowledge of planned/reactive maintenance or asset management