Resident Liaison Officer - Construction

Internal job ref: LJ1003216081Status: Full TimeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes:Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scalesIdentify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentiallyDeal with challenging or difficult situations effectively.Central point of contact and maintain good relationships with the residents and our companyBrief tenants on Safety and security issuesOrganise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works.Ensure handover proceduresExperience required for this role:Previous experience of working with housing associationsWord and excel to intermediate levelIdeally some experience working in a RLO role or public sector customer service roleAnalytical and systematic approach, familiar with quality systems and processesSelf-starter with keen attention to detail and well organised.Strong communications skills, positive can-do attitude and a team playerA full driving licenseFlexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle.Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.Can't find what you're looking for?We are a careerfor lifeAnglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!
#J-18808-Ljbffr