Reservations Supervisor

"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description To answer the calls with clear speech and pleasant voice.To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.To recognize VIP guests and to apply the concerned policies.To maintain a good commercial relationship with all the bookers: guests/companies/agencies.To promote the Accor loyalty programs and the hotel promotions.To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.To call the manager for advice in serious cases or if an approval is required.To properly use the telephone etiquettes as per Sofitel standards.To have a perfect knowledge of room types and rate structure.To ensure the accuracy of all booking information entered in the PMS.To have a perfect knowledge of the hotel products.To fulfil administrative tasks and filing.To properly use and maintain the reservation communication system (telephone, fax, e-mail).To be aware of and to follow emergency and security procedures.To respect schedules, terms and deadlines as agreed with the Management.To attend a daily line up briefing with the reservations teamTo be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.To attend training and meetings as and when required. Qualifications The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:TeamworkPlanning for BusinessSupervising PeopleSupervising OperationsEffective CommunicationDrive for Results Additional Information Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Meet Adriënne, the director of sales and marketingDiversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.Sofitel Philadelphia at Rittenhouse Square, Philadelphia, USSofitel Philadelphia at Rittenhouse Square, Philadelphia, US
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