Reservations Sales Agent

We are seeking a skilled individual to join our team as a Reservations Sales Agent at Vintry & Mercer Hotel, situated in The City (EC4V 2AU).
ABOUT THE ROLE
Your role as Reservations Sales Agent will come with the following responsibilities:
• To provide professional and friendly service to all patrons.
• As a Reservations Sales Agent, support guests with general enquiries, providing accurate and detailed information
• Prepare for Guest arrivals in accordance with Hotel procedures, including special request reservations and VIP Guests.
• To ensure that Guest details are kept confidential and not distributed to any unauthorized personnel
• Inform guests of all facilities and services available within the hotel
• As a Reservations Sales Agent you will be the first point of contact for guests - having thorough knowledge of the main city attractions, historical places and activities is paramount.
• Checks current exhibitions, festivals, cultural events or meetings taking place in the city to give information to the guests.
• Gives guidelines to the guests about restaurants in the hotel or in the city and makes reservations.
• Makes city tour, sightseeing and private transportation arrangements.
• Makes flight arrangements and ticket confirmations.
• To be flexible to carry out other duties and assignments as requested by the Senior Management team.
The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.
Functional Skills, Knowledge and Experience
• Previous experience as a Reservations Agent or in a similar role gained in a 4/5* hotel is ideal
• Working knowledge of Opera and Microsoft Office
• Contagious personality, energetic & enthusiastic
• Confident & humble
• Outstanding organisational skills
• Excellent communication skills (verbal & written)
• Able to work within a team and on own initiative (A Self Starter)
Social Skills and Experience
To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times. The ability to maintain hotel standards of work under pressure.
A LITTLE ABOUT US
VINTRY & MERCER (EST. 2019)
Vintry & Mercer is set in London's Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames.
This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel's 92 bespoke rooms and suites.
The dynamism between old and new plays out again and again – in the hotel's two restaurants, or the barrel-aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi.
It's a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first-class location at the centre of the turning world.
If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we would love to hear from you!
----------------
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

TPBN1_UKCT