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Reservations Manager

Posted 13 days ago

Reservations Manager - Luxury BrasserieLocation: Hammersmith & FulhamSalary: £42,000 - £45,000 per annum, dependent on experienceSchedule: 48 hours - 7 Shifts (Flexible)Overview:We are seeking a dynamic and experienced Hospitality Manager to join our team as a Reservations Manager at a high-volume establishment in West London. This is a hands-on role that requires a strong background in restaurant floor management, exceptional hospitality skills, and proficiency with reservation management software.Benefits:Competitive rates of payMeals on Duty - Twice a dayCycle to work schemeGenerous employee Discounts throughout our stores and restaurantsComplimentary Anniversary Meal: Every 12 months, for 2 peopleReferral Bonus SchemeMonthly Performance Bonus & RewardsMonthly competitions and prizesExcellent Opportunities for career progressionResponsibilities:Oversee daily operations and ensure smooth functioning of the establishment, with a focus on providing exceptional hospitality.Manage reservations and seating arrangements using 7Rooms and Tripleseat software.Lead from the front by working the door and reception, greeting guests, and ensuring their needs are met throughout their visit.Train and mentor front-of-house staff to deliver outstanding service and maintain high standards.Handle customer inquiries and resolve any issues or complaints in a professional manner.Assist with administrative tasks and office duties as needed.Requirements:Proven experience (4+ years) in high-volume establishments, preferably in a restaurant floor management role.Proficiency with reservation management software such as 7Rooms and Tripleseat.Strong hospitality mindset with a passion for providing exceptional service.Hands-on approach with the ability to lead by example and work effectively under pressure.Ideally based in West London or able to commute easily to the location.Previous experience in a restaurant floor role is highly desirable.Application Process:To apply for this exciting opportunity, please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for the role. Salary is £42,000 - £45,000 per annum depending on experience. Smyth & Co. Recruitment looks forward to assisting you in advancing your career in hospitality.note: must have a right to work in the UK