Reservations and Business Development Manager

Junction is a brand new bar, restaurant, cafe and social workspace situated in the heart of Manchester. Built under the iconic arch of Manchester Central, one of the UKs largest and most versatile event venues, Junction will welcome workers, tourists and families alike as a place to eat, drink, meet or relax.
A place to game-plan the day with great coffee in the morning, catch up on emails at lunch, make connections with new contacts, and meet friends over cocktails and locally sourced small-plates in the evening. A place for everyone, all day, every day.
Junction is managed by Manchester Central.
Your Role
Competitive salary up to £27,000pa / 25 days holiday plus bank holidays / contributory pension scheme / discounted car parking
Reporting directly to the Restaurant and Bar General Manager, this role is working on a full time, permanent basis.
Your duties and responsibilities will include but are not limited to:
Managing a team of FOH hosts in the day-to-day running of the reservation system through online, email and in person bookings.
Create a Standard Operating Procedure for all bookings, including the steps of service for all large party enquiries, providing quotes that align with the company budget and targets.
Work closely with the General Manager, Head Chef and Bar Manager to create bespoke menus and experiences.
Prioritising guest experience and delivering this from the initial enquiry to assisting with running the event on the day.
The ideal candidate will have:
Previously worked within a high-volume venue.
Experience of using a reservation platform such as Res Diary, Open Table or Design by Night.
A strategic approach to reservations and venue management.
Experience of people management and development.
You must:
Have experience within a sales driven role.
Be confident in working towards targets and KPIs.
Demonstrate a customer centred approach to delivery.

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