Reservations Agent

The Copthorne Tara Hotel London Kensington is looking for Reservations Agent t o be the first point of contact for guests and other stakeholders, offering friendly and professional service and t o enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.
Reservations Agent key responsibilities:
To be fully conversant with the Opera system and to apply it to individual and group reservations
To be fully aware of all department standards of performance and procedures and to follow them
To be fully aware of all information required for a reservation and to obtain it accurately and efficiently
To possess a thorough product knowledge at all times and to utilise this information when dealing with clients
To operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenue
To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards

Reservations Agent will have:
Experience and knowledge of Opera
Capacity to complete jobs within the deadlines
Excellent organizational skills and the ability to multitask and work under pressure

We offer a benefits package including:
Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Apprenticeship/Placement opportunities
Career development and salary reviews
Interest free Season Ticket Loan Scheme
Uniform (Laundry / Dry Cleaning for Uniform)
Meals Provided on Duty
Length of Service related holiday scheme
Eye Care Vouchers
Employee Discounted Accommodation and F&B
Life Assurance
Recommend a Friend Scheme
and many more.
***As well as real opportunities to develop and gain promotion within the industry.

About the Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.
Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

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