Reservations Agent
Posted 25 days ago
- Islington, Greater London
- Any
- External
- Expires In 2 months
Reservations Agent
About the role
This is a highly customer focused role, dealing with a number of regular guests and business associates over the phone and via email. As a Reservations Agent it would be your responsibility to coordinate and control all accommodation bookings at the hotel. A high level of written and verbal communication skills will be required. You will need to be analytical, confident in dealing with people over the telephone and able to meet the needs of both the guest and the hotel. You will have experience of working in a reservations role ideally in 5 star properties and have a working knowledge of the property management system Opera.
We welcome candidates with the drive and commitment to :
Effectively deal with all telephone and email inquiries.
To take and input bookings via different channels, entering the correct details into the property management system Opera and SynXis.
To assist the controlling of business mix and room rates.
Maintain a proficient relationship with agencies and corporate companies.
Assisting the Spa Team with Spa reservations.
Ensure all guest requirements have been satisfied throughout the booking process.
To be fully knowledgeable of the facilities available within the hotel and related costs.
Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and last minute changes.
About The Beaumont:
Since opening in 2014, this privately owned and independently run five-star hotel has established an enviable reputation for its thoughtful, friendly service, winning many accolades, including three Hotel of the Year awards, with one judge declaring: This is a great example of something a little unique... .
Grand in style yet intimate and welcoming, the hotels sleek Art Deco, 1920s inspired interiors have been recently rethought and refurbished by the leading New York-based designer Thierry Despont. The Beaumont excels at a much-praised, very personal approach, engendering a warm sense of belonging and comfort in its very loyal guests and colleagues alike.
With beautifully appointed rooms and public areas full of original art and antiques, including the glamorous Colony Grill Room, a brand-new Magritte Bar, afternoon tea lounge and al fresco dining terrace, as well as the elegant Beaumont Spa, and a private dining room, The Beaumont truly recaptures the luxurious spirit of a bygone age.
Why work with us:
In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team.
Career progression is important to us. Therefore, we create a personal career pathway for everyone who works here and aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.
Our other benefits include:
A competitive salary package.
CODE APP Discounts
28 days holiday per annum including bank holidays.
Discount in Hotel Restaurant outlets and spa.
Monthly allowance for personal gym.
Nutritious, complimentary meals at work.
Ongoing training opportunities.
Healthcare benefits and subsidiaries.
Season ticket loans.
Pension contributions.
Personal recognition awards.
Exciting social celebrations and events.
Employee assistance program and helpline.
Complimentary laundry service for uniforms/business attire.
TPBN1_UKCT
About the role
This is a highly customer focused role, dealing with a number of regular guests and business associates over the phone and via email. As a Reservations Agent it would be your responsibility to coordinate and control all accommodation bookings at the hotel. A high level of written and verbal communication skills will be required. You will need to be analytical, confident in dealing with people over the telephone and able to meet the needs of both the guest and the hotel. You will have experience of working in a reservations role ideally in 5 star properties and have a working knowledge of the property management system Opera.
We welcome candidates with the drive and commitment to :
Effectively deal with all telephone and email inquiries.
To take and input bookings via different channels, entering the correct details into the property management system Opera and SynXis.
To assist the controlling of business mix and room rates.
Maintain a proficient relationship with agencies and corporate companies.
Assisting the Spa Team with Spa reservations.
Ensure all guest requirements have been satisfied throughout the booking process.
To be fully knowledgeable of the facilities available within the hotel and related costs.
Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and last minute changes.
About The Beaumont:
Since opening in 2014, this privately owned and independently run five-star hotel has established an enviable reputation for its thoughtful, friendly service, winning many accolades, including three Hotel of the Year awards, with one judge declaring: This is a great example of something a little unique... .
Grand in style yet intimate and welcoming, the hotels sleek Art Deco, 1920s inspired interiors have been recently rethought and refurbished by the leading New York-based designer Thierry Despont. The Beaumont excels at a much-praised, very personal approach, engendering a warm sense of belonging and comfort in its very loyal guests and colleagues alike.
With beautifully appointed rooms and public areas full of original art and antiques, including the glamorous Colony Grill Room, a brand-new Magritte Bar, afternoon tea lounge and al fresco dining terrace, as well as the elegant Beaumont Spa, and a private dining room, The Beaumont truly recaptures the luxurious spirit of a bygone age.
Why work with us:
In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team.
Career progression is important to us. Therefore, we create a personal career pathway for everyone who works here and aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.
Our other benefits include:
A competitive salary package.
CODE APP Discounts
28 days holiday per annum including bank holidays.
Discount in Hotel Restaurant outlets and spa.
Monthly allowance for personal gym.
Nutritious, complimentary meals at work.
Ongoing training opportunities.
Healthcare benefits and subsidiaries.
Season ticket loans.
Pension contributions.
Personal recognition awards.
Exciting social celebrations and events.
Employee assistance program and helpline.
Complimentary laundry service for uniforms/business attire.
TPBN1_UKCT
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