Reservations Agent

The Role: Reservation Agent
The Location: D&D Central Reservations
Why work for us:
Top rate industry leading pay
Discount in all of our restaurants 50% off all day, every day
Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
Wagestream access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary
Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
Access to WeCare a solution designed to support your mental, physical, social and financial wellbeing. You will have access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
Free tasty and healthy meals on shift
Employee of the Month scheme
Long Service Awards
Holiday that increases with length of service
Access to our training platform D&D Connect with resources to develop your skills and knowledge
An optional paid day each year to give back and volunteer
Recommend a Friend scheme
Who we are:
At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 40 diverse venues across six cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by David Loewi, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglinos, 20 Stories, Orelle and South Place Hotel.

A bit about what you will be doing
We would love to hear from proactive and outspoken Reservation Agent wishing to join our team in order to handle booking enquiries, providing correct and accurate assistance as well as ensure all guest interaction is professionally handled, understanding the philosophy of the first impression. Previous OpenTable experience is desirable. Hospitality experience is essential along with a high level of spoken and written English. The Reservation Agent will be in charge of handling all incoming calls and email inquiries for the venue reservations. You will ensure the guest records information is up to date to be able to exceed the customers service expectations to maximise the number of bookings. You must have an exception in planning and organizing skills to be able to support the full operation of the reservation and reception team. If you are interested in discussing the Reservation Agent role further, please get in touch with us without delay!

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