Reservation Supervisor

We are currently looking for a passionate Reservations Agent to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you! At Bankside, we sincerely believe that the key to any successful brand is the people behind it. Our people bring about the magic and make everything real. If we ensure our people are happy, developed and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.What will you be doing?Demonstrate managerial or supervisory competence in overseeing reservations and bookings.Manage, delegate, and provide support for day-to-day activities within these areas.Contribute to the hotel's selling strategy and ensure departmental alignment and its implementation.Maintain awareness of the competitive marketplace and develop approaches to keep the hotel ahead in the local compset.Managing quotes and looking after group bookings.Conduct daily and weekly spot checks on bookings.Display strong attention to detail and precision in all aspects of reservation management.Display adeptness in coordinating and managing reservations department efficiently.What do we hope to see from our Banksiders?Be Natural·We want our people to be themselves, genuine and non-scripted.·We give you the space to be yourself , so show us who you really are!·A good level of English, other languages are an advantage of course.Make It Easy·Be flexible; respond quickly and positively to the changing requirements of the business.·Make it easy for our guests, and your fellow team members, communicate effectively and be creative.·We want our Banksiders to take charge and change the game.·Take personal responsibility and initiative to resolve niggles in your own way.Belong· Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.·Show passion towards internal product knowledge, our local area and continuously develop this knowledge.In return for being a great Reservations Agent, we will treat you to benefits such as:Complimentary dry-cleaned uniformYearly increase of holiday entitlement to a max of 3 additionalFree Meals on dutyMedical Cash PlanDiscounted Hotel and F&B rates globally with MarriottEnhanced Family Friend PolicyDiscounts on High street retail shops and restaurants, free fitness platform, holiday discounts and much more Duration
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