Reservation Agent
Posted 25 days ago
- Canning Town, Greater London
- Any
- External
- Expires In 2 months
Company Description "Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description As our next Reservation Agent, you will be:
Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
Increases and optimises room sales in line with the brand and hotel's sales policy
In this role you ensure guests receive a warm welcome and assistance as requested in line with the Companystandards.
Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
Handles reservations by applying the various step-by-step processes defined by the brand.
Enters reservation details precisely and correctly.
Ensures that information is passed on to the people concerned.
Confirms the reservation; takes care over written communications.
Communicates and cooperates with the other hotel departments.
Qualifications Guest focused personality is essential
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Additional Information What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
Recommend a friend scheme
Employee Advisory Service
... And much more !
TPBN1_UKCT
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description As our next Reservation Agent, you will be:
Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
Increases and optimises room sales in line with the brand and hotel's sales policy
In this role you ensure guests receive a warm welcome and assistance as requested in line with the Companystandards.
Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
Handles reservations by applying the various step-by-step processes defined by the brand.
Enters reservation details precisely and correctly.
Ensures that information is passed on to the people concerned.
Confirms the reservation; takes care over written communications.
Communicates and cooperates with the other hotel departments.
Qualifications Guest focused personality is essential
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Additional Information What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
Recommend a friend scheme
Employee Advisory Service
... And much more !
TPBN1_UKCT
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