Reservation & Administration Manager

Working closely with the Restaurant and Reception teams. This role will encompass administration & reservation duties at both Gymkhana and 42. The successful candidate will have previous reservations/reception experience in a quality restaurant.
Duties Include:
Reservations
Respond to enquires for two venues (e-mail, telephone, priority line) between 5pm & 9pm and Saturdays 10am-6pm.
Responding to enquiries of note, booking in reservations where possible and feeding event enquiries to relevant team members.
Ensure all reactive enquiries, group and other inbound reservations queries are handled in accordance with agreed standards.
Handle daily reservation enquiries ensuring customers are dealt with promptly and professionally.
Effectively record and communicate customer dietary requirements with the restaurant teams.
Handle customer complaints relevant to reservation enquiries.
Assist events team with private dining and group booking enquiries.
Create, develop and maintain strong engaging relationships with guests.
Ensure all restaurant menus remain formatted and up to date on all websites.
Build and maintain a collaborative environment with the restaurant sites and head office.
Work closely with Marketing, Events and Sales to develop comprehensive systems, tactics, resources and requirements to improve customer journey.
Restaurant Administration
Manage annual leave of the Restaurant Management team. Ensuring annual leave and sick leave are recorded correctly on our labour management systems.
Support with preparing for monthly management meetings.
Manage Teams and ensure site channels are clear and consistent.
Assist with new managers staff set-up requirements, (lap tops, email, system access)
Monitor our payroll system for Birthdays, Anniversaries, and Probations, informing site leaders and Ops.
Help with booking management dine-outs.
Update our LMS - Thrive
Update brand pages on Notion
Monitor GFB and update Notion doc.
Assisting with onboarding for new starters
Checking weekly revenue figures are accurate
Summary of additional shifts to our Director of Ops
Check Collset is balanced by midday
Check Events Revenue Totals are accurate
Check Collset cover figures match
Keep Track of adjustment of hours & inform our Head of Payroll
Health & Safety
Keep H&S policy up to date with any changes from FHS
Risk Assessment Reviews
H&S Team Meetings
Maintain Staff H&S Files (Audits)
Assist with EHO/FHS inspections when possible
Keep Pest Inspection reports up to date and communicate action plans
Keep notice boards up to date with H&S info.
Salary - Dependant on experienceSchedule - Full TimeExperience - Previous experience in a similar role
BENEFITS & CULTURE
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
Treat Yourself
Up to 50% off dining across our Restaurants
Retail & Takeaway Discounts
Code App Membership
Perkbox ' access to tons of retail discounts and our wellbeing hub
Look After Yourself
Discounted Gym Membership
Company Donations for your involvement with Charities
Employee Assistance Program
Access to Financial Advice
Wedding Gift & New-born Care Package ' Celebrating your big occasions
Season Ticket Loan
Progress Yourself
Access to our fantastic L&D Calendar
A personalised learning & development plan to develop your skills and knowledge
Career progression with a fast-growing, critically acclaimed restaurant group.
Be Yourself
Additional holiday for every year with us (rising to 30 days)
Employee referral scheme - paying up to £600 per referral
Staff parties & long service awards
#J-18808-Ljbffr