Research & Intelligence Manager

INTELLIGENT FUTURES
Futures Housing Group is dedicated to achieving effortless customer experiences. Business Change and Digital Transformation strategies seek to engage with customers, on a much wider basis and across our wider geographical operating area via online and digital platforms. A critical component to our success is how we learn and develop from customer feedback.
We are looking for someone to lead the team and be the specialist for the Group on customer data, insight and analytics. This position will focuson helping the Group collect, use and understand the data we have about our customers to ensure delivery of our corporate objectives.
Reporting to the Group Director of Business Change & Strategy, you will be expected to facilitate and expedite our strategic aims for digital self-service, which is both effortless for customers and ultimately reduces our service costs. You will develop a reliable and consistent method of capturing customer feedback across all frontline services to map and understand their journey.
We need someone who can hit the ground running and develop the team. You will have practical experience of producing analytical data, research design and customer segmentation. Able to understand the minutia of data you will have the ability to explain it in a way others can understand.