Repairs Scheduler

Our client is a leading Housing Association dedicated to ensuring safe and comfortable living environments for communities across the South East. We are committed to delivering high-quality services and maintaining our properties to the highest standards. As part of our mission to serve our tenants effectively, we are currently seeking a skilled and dedicated Social Housing Repairs Scheduler to join our team

Repairs Scheduler Summary:

As a Social Housing Repairs Scheduler you will play a crucial role in coordinating and facilitating the repair and maintenance activities within our social housing properties.

Responsibilities of an Repairs Scheduler:

• Handling incoming repair requests through various communication channels (phone, email, online portals).


• Logging repair requests accurately into the system and prioritizing based on urgency and severity.


• Coordinating repair schedules with tenants and external contractors.


• Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.


• Monitoring the progress of repairs and ensuring timely completion within agreed service levels.


• Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.


• Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements for the Repairs Scheduler role:

• Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.


• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.


• Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.


• Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.


• A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.


• Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

About the Repairs Scheduler role:

• Temp-Perm


• Based in Central London


• Office Based


• Phone/Laptop provided

If you are a self-motivated individual with strong administrative skills, we would love to hear from you.

Apply today for the administrator role with an up to date CV.