Repairs Resolution Officer

3 weeks ago
Be among the first 25 applicants
Vox Network Consultants provided pay rangeThis range is provided by Vox Network Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Role PurposeAct as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.ResponsibilitiesTo act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centreMonitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevantUndertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs managementUpkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlightedRequirementsPrevious experience of working in a Contact Centre managing high call volumesBasic knowledge of building maintenanceAdministration experience within a Repairs environmentExperience working with Housing Association or CouncilsContractInitial 3 to 6 month contract with the opportunity to extendPAYE VIA UMBRELLAMonday to Friday 9am to 5pm (Hybrid position)If you are interested in this position APPLY NOW Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Other Industries Public Policy Offices Referrals increase your chances of interviewing at Vox Network Consultants by 2xGet notified about new
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