Repairs Planning Team Leader

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Manchester
Permanent
£39,000 - £41,000 per year
Hybrid working
Repairs Planning Team Leader - Manchester - Property and HousingA leading organisation in the North West with great potential for progressionJob DescriptionRepairs Planning Team Leader - Manchester - Property and HousingManage the repairs customer service, including the employees delivering that customer service (including appointing, planning and ordering responsive repairs with sub-contractors).Maintain and update repairs ordering and tracking systems to ensure accurate, up to date, recording of job data, including communicating with and inputting information received from contractors.Produce performance reporting relevant to the service area and assist in performing quantitative data analysis and interpreting the results for the wider team and managementWork to continually improve the service to ensure all statutory obligations and requirements are met.Monitor satisfaction with service and contractors and take action to resolve complaints and other issues arising from the provision of the service.Arrange appointments and answer queries regarding progress of scheduled repairs and maintenance jobs and other general housing management calls received via the Repair line.The Successful ApplicantInformation gathering, reporting and monitoring systems.Experience working in a front line customer interface environment.An understanding of statutory compliance and responsive repairs.Experience of collating and reporting performance information.What's on OfferA competitive salary with great benefits and opportunities for progressionThis website has app functionality. Add it to your home screen for fast access and offline features.
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Page Personnel
is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office:
200 Dashwood Lang Road ,
Addlestone, ,
Surrey
,
KT15 2NX
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