Relationship Director

Job DescriptionRelationship Director EMEA - Protect GroupLocation: Leeds City Centre, UKContract: Permanent, Full-TimeSalary: Competitive basic dependent on experience + generous biannual BonusesIncludes: Travel Worldwide to clients, Events & Meetings, Company Apple MacBook, flexible work hours and the opportunity to spend time in our many offices around the world.Company OverviewProtect Group is a global business founded by a serial entrepreneur and a highly experienced and successful executive team – with its Head Office located in Uruguay and 14 other offices located around the world. Following rapid year-on-year growth over the past 3 years, Protect Group are now expanding the EMEA division by bringing on board a Relationship Director for the region.‘Protect People’ are individuals bursting with talent, ambition, commitment, and love; we at Protect are a family of friends with a shared dream. This is not a job, it’s a life and a very enjoyable one at that. You will love the people you work with, care about what you do and will be given the opportunity to continue the growth of a product that is disrupting global industries and major brands across travel, hospitality, events and more.Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers.The Role:Maximising revenue and commercial performance from our Existing Members is crucial for the growth of our business. As a Senior person within the EMEA Region, you will have the opportunity to provide a unique voice to grow the value that we can achieve from our products across the global big-name brands we work with.As a Relationship Director, you will work closely with our key Members across the region, developing a strong relationship with each member to maximise the revenue generated from our products.Key Responsibilities:The overall management & expansion of our Members in EMEA from a revenue perspective.Build strong personal relationships with key contacts to enable us to expand our presence across our existing key Members.Create and Monitor yearly strategies and initiatives and/or set up quarterly, and monthly business reviews.Identify new revenue-generating opportunities and build a specific business case to present to members.Suggest solutions and innovative ideas to meet our Members’ needs.Create reports and business analysis reports to view results and identify business opportunitiesManage multiple clients simultaneously in multiple geographical locations.Negotiate contract renewals to retain our key Members.Generate accurate reporting to demonstrate the progress and forecast the revenue.Represent Protect Group at industry conferences.Recruit and Manage a team of Relationship Managers / Integration Managers and Relationship ExecutivesExperience Requirements:Fluency in professional standard English, via written and verbal communication. A second language at a fluent level is highly desirable.Have a high understanding of the travel, ticketing, transport, accommodation, or leisure industry.Experience in liaising, influencing, and driving senior-level action plans with clients and internal stakeholders.Proven commercial analysis and reporting record, with a well-developed understanding of the value of data.EMEA exposure essentialThe Ideal Candidate Possesses the Following Attributes:Charismatic and empathic personalityCommercially minded individualStrong relationship-building skillsExcellent communication and negotiation skillsStrong analytical skillsFlexibility and willingness to travelExperience in the Travel, Ticketing, Transport, Accommodation, Hospitality, or Events industry.How to ApplyIf you live and breathe what you do and recognise yourself as a Protect Person then submit your latest CV and let us know what you can bring to Protect!
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