Regional Operations Manager

Job Description
As a Regional Operations Director, your main focus will be to grow bookings and revenue in your region. You will be responsible for managing internal supplier relationships and oversee the management of your regional hub(s), with focus on increasing booking numbers and raising the brand profile amongst Driver Partners and passengers
RESPONSIBILITIES
P&L performance of the local hubs and overall operating region
Delivery of high levels of customer service
Ensuring effective integration of acquisitions
Supporting the regional and local Journey Booking Center operations
Effective management of the passenger complaints process
Manage the regional hire fleet ensuring high levels of utilization and efficient fleet maintenance
Contribute to the development of the regional local marketing plan
LICENSING
Work with the relevant Local Licensing Authorities as a key day-to-day contact
Ensure the region operates to company standards on compliance policies and procedures
Ensure compliance with all relevant regulatory matters
Develop ongoing relationships with district licensing officers
DRIVER PARTNER ENGAGEMENT
Develop a business where Veezu is seen as market leaders within the region amongst driver partners, leading to increased loyalty and Driver Partner activity rates
Be the main point of contact with Veezu Services Limited and manage the supplier relationship appropriately with timely reports on driver partner volumes and intelligence gathering
Develop and improve the local brand(s) amongst driver partners to sustain and increase the volume of active Driver Partners
Understand the local Driver Partner profile to ascertain the offering of the competition and continuously feed back internally to ensure appropriate offerings can be provided in the Region
Be responsible for the relationship with VAL and the existing and future products available
Be responsible for all feedback from and related to Driver Partners, ensuring, at all times, an appropriate and timely solution is applied having regard to regulatory and commercial matters including the Veezu Values
Responsible for increasing brand reputation and exposure to attract Driver Partners to the operator brand
You will identify additional product lines from a hyperlocal level that provide a different service, new service or better and improved service for Driver Partners and passengers
PEOPLE
Responsible for managing Driver Partner Engagement Team
Leading on driving excellent stakeholder service delivery by and to colleagues
Leading on identifying training and development needs and opportunities
Working alongside Veezu People Team to nurture and develop talent