Regional Manager / Area Manager

Job Title: Regional ManagerLocation: Central LondonSalary: £40,000 per annumJob Type: Full-time, Permanent.About us:LAH provide front of house receptionists and marketing representatives for premium commercial office schemes, working with Landlords, Investors and Property Management Companies. We've been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us.What we're looking for:We have an exciting opportunity for a Regional Manager to join our London/South team. You will work on a mobile basis throughout the region to provide a vital management resource to the Regional Director and support for the on-site reception teams. This role serves as the essential link between LAH, our clients, and on-site teams, ensuring seamless communication and alignment. With a continuous focus on improvement, the Regional Manager drives the evolution of service delivery, maintaining our commitment to excellence and upholding the integrity of the LAH brand.You will live within easy reach of central London - the region includes Croydon, Hammersmith, Ealing, The City, West End and Mayfair. Ideally, a car owner/driver, you may also be required to travel to a small number of locations in Surrey and Kent.Full-time role working 5 days per week, approximately *8 hours per day (*hours/start times may vary). What you'll be doing:OperationalServe as the first 'go-to' individual for all day-to-day enquiries across sites, resolving issues where possible or escalating to the Regional Director as neededManage the day-to-day operations at each site, providing support in operations, administration, and welfare to the LAH reception teamsOccasionally stand in for the Regional Director at client meetings to ensure continuity of our LAH service to clientsWork alongside the Regional Director on varied projects, prioritising according to business needsSite VisitsDevelop and maintain a site visit schedule in accordance with LAH standard operating guidelines. Ensure timely post-visit follow up communications are delivered and shared with key stakeholdersConduct regular welfare checks at designated sites, reporting findings to the Regional Director and relevant teamsWelcome new starters into LAH, efficiently managing the induction process and ongoing performance managementCollaborate with the on-site representative to establish a calendar of social engagement initiatives for on-site events. Monitor site delivery of events, supporting the representatives to ensure successAdministrationEnsure that all health and safety and regional compliance documentation is completed in the correct timeframe and accurately filed for each siteWork closely with the Cover Department to implement effective absence management for your representatives. Promptly identify and communicate any issues to the Regional Director and collaborate to develop effective solutions in managing staff attendanceAssistance with site coverEmbrace the demands of the role, including travel and flexible hours, to provide occasional temporary cover for reception within the region, as business needs dictatesUtilise your experience and understanding of individual site needs to work closely with the Cover Department. Ensure that cover allocation is suitably adjusted to meet site demands and maintain service levelsAbout you:Immaculately presented - represent the LAH Management teamOrganised with great time managementEmpathetic and always willing to assist and nurture colleaguesRelish a challenge and able to work unsupervised and remotelyPrevious experience of managing a large teamProactive and creativeNot fazed by independent travel to regional locationsFlexible and willing to change plans at short noticeEnjoy being part of a regional teamExcellent IT and administration skillsBenefits:Contribution to travelDiscretionary Annual BonusContributory Pension Scheme/Life AssuranceEmployee Benefits SchemeAnnual Company EventMac Book/PhoneCandidates with the relevant experience or job titles of; Area Manager, Regional Manager, Regional Business Manager, Area Retail Manager, Retail Manager, Retail Coordinator, Regional Coordinator, Retail Director, Area Coordinator, Area Director, Retail Sales Manager, People Management, Retail Area Manager, Retail Management, Regional Sales Manager, Regional Retail Coordinator, Retail Strategy Manager will also be considered for this role
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