Regional Facilities Manager

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Regional Facilities Manager Apply
remote type
Remote
locations
London, GBR
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
REQ355717
JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Regional Facilities Manager Role Summary:
The Regional Facilities Manager (RFM)
is responsible for
managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the
appropriate Senior
Facilities Manager (SFM). In this
capacity
, the jobholder will be the person responsible for ensuring
a high level
of client satisfaction,
establishing
, and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting.
The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s outsourcing
objectives
, consistency, and risk management. The Regional Facilities Manager has accountability for delivering on the regional financial P&L and its management within the IFM business.
The RFM
is responsible for
representing
Jones Lang LaSalle in the local and regional business and real estate community to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.
Essential Duties and Responsibilities
Manage the vision and strategy of the account plans and ensure the client receives exceptional delivery.
Understand the client’s key business drivers and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverables.
Ensure the account team and supply chain is high performing and delivery is driven by global platforms and consistency.
Manage relationship with key Client stakeholders and the organisation’s counterparts in Corporate Real Estate management ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.
Serves as single point of contact for Jones Lang LaSalle’s service delivery and escalation point to global management.
Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
Develop and implement business plans which meets the Client’s outsourcing and Jones Lang LaSalle’s
objectives
for the account.
Develop and
maintain
a detailed understanding of the Client’s business and key factors influencing their requirement for our services.
Maintaining the Governance and reporting rhythm of the account.
Assist the Client with the development of the property budgets and forecasts
in accordance with
the financial timetable. Responsible for collection of fees from client and tracking of outstanding payments.
Be responsible for
achievement of the agreed financial targets for the account; revenue, expenses, and
debtors
targets.
Meet the agreed growth targets for the account.
Additional Duties and Responsibilities
Undertake the management and co-ordination of small projects across the portfolio of properties.
Engage
additional
project management support through JLL for Larger project activities providing liaison to the client and project management teams.
Key Performance Measures
Compliance with service provision as detailed in the contract.
Compliance with the Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement.
Skills
Languages: Must be fluent in English
Excellent organisational skills
required
.
Strong interpersonal skills with training experience to guide multifunctional teams.
Excellent PC skills, proficient in Microsoft Word and Excel.
Interest in continuous improvement and development of
new technologies
.
Qualifications
Identify
opportunities to cross-sell services.
Responsible for direct management of all resources involved in the delivery of services.
Prepare and implement a Succession Plan for the account.
Responsible for the implementation of technology systems to support service delivery and ensure the required reporting from the systems.
In conjunction with the regional client representative, implement global standard operating procedures and processes for the account.
Develop, implement, and manage all regional initiatives and programs for the account.
Drive client specific initiatives such as, benchmarking, and best practices
Source,
transfer
and implement best practices to the account.
Prepare account reporting, driving consistency in each country.
Ensure adherence to the contract.
Responsible for the achievement of Account Key Performance
Indicators (KPI’s), service levels and other measures as contracted
Implement and manage the change control process.
Manage the governance process for the account.
Ensure that all defined services are completed
in accordance with
all operating procedures, statuary requirements, and within the health and safety guidelines.
Proactively involved in ensuring that services are reviewed, and refinements made to enhance these services.
Develop a close working relationship with all the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
Ensure all Vendor KPI’s are upheld.
Undertake the management and co-ordination of small projects across the portfolio of properties.
Engage
additional
project management support through JLL for Larger project activities providing liaison to the client and project management teams.
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Location:Remote –London, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
If you require any changes to the application process, please email #####
or call + 44
( 0 ) 20 ##### #####
to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .
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