Regional Customer Services Manager

Regional Customer Services Manager Salary: £Competitive
Location: Basingstoke
Posting date: 12 Jul 2023
About the roleMiller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.We are looking to recruit a Regional Customer Services Manager to join our Customer Service team based in our Southern office, reporting to the Regional Customer Services Director.You will be responsible for providing a full range of customer service support across the area, working closely with clients and contractors and your colleagues in the customer service team as well as other departments across the business.You should possess a passion for providing exceptional Customer Service and have exceptional communication skills.The purpose of this role is to direct the day to day operational activities of the Customer Services Team and Field Technicians to ensure the delivery of a superior service and efficient work flow.Key Functional AreasResponsible for the delivery of quality & service to all CustomersResponsible for regional properties within warranty and NHBC insurance liabilityLead the Customer Services team in striving for a one-call resolution of customer issuesLead process improvement initiativesIdentify potential cost recovery and ensure operational costs are within budgetWork with our Sub-Contractors and Production team on quality and reduction of lead time for remedial worksMonthly meetings with internal departmental staff to identify failures and apply corrective actionsQuarterly meetings with Customer Services Technicians/Operatives to discuss concerns and improvementsParticipate and deliver departmental performance at management meetingsEnsure utilisation of Customer Services operating system for accurate recording of customer informationBe available for telephone support for out of hours emergency service provider (infrequent)To provide support for the Customer Service team with escalated complaintsProvide support as and when required to the Associate Customer Service DirectorExperience of Customer Services Management, ideally within construction / house building sector is desirable with knowledge of NHBC standards, building regulations and technical knowledge of trades. The successful candidate should be computer literate and proficient in Microsoft packages.…………….How to applyPlease submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.Unfortunately due to the high volume of applications, only successful candidates will be contacted.(No Agencies Please)
Apply for this positionBefore taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.Please complete the application form below, and select "Submit" when you have finishedPlease note - the form fields marked with an asterisk (*) must be completed in order for your application to be processed correctly.
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