Receptionist/Front of House

Job Description
About us
Based in the heart of London, New York and LA, Once Upon a Time is an integrated marketing agency that builds brands and creates end-to-end campaigns for our clients. We know how to speak to the people that can’t wait to indulge in movies, drinks, music, and destinations. We’re much more than an external agency, we’re part of our clients’ teams.
From procurement, to creative, to production, to media, we handle it all, because modern marketers want more of the tangible. We conceive it. We design it. We make it. We place it.
As experts, we get directly to the point. We sweat the small stuff and the big stuff, across sector and craft, to deliver more of the world-class content everyone loves.
About the role
The Receptionist / Front of House role is based in London and is responsible for managing our self-contained office in Clerkenwell. You’ll be the welcoming face of the company, meeting and greeting all staff and clients that come into our office! At Once Upon a Time no two days are the same, so you will need to be able to hit the ground running and be able to adjust to a fast-paced environment.
Working Pattern
8:30/8:45 - 5:30
Key responsibilities
Answering the door and meeting and greeting guests on arrival asking signing them in/out
Answering the office telephone and passing on messages to staff
Creating security passes for new starters
Ordering office supplies and weekly shopping
Booking meeting rooms on behalf of staff when requested
Booking taxis/couriers when requested
Managing the reception email account
Setting up meeting rooms when external meetings are taking place - including ordering refreshments
Refreshing meeting rooms once meetings have finished
Ensuring that the reception area is always clear and tidy
Signing in packages and informing staff of their arrival
Liaising with 3rd party vendors/suppliers when needed
Perform weekly fire alarm tests
Managing the security codes for the building
Booking restaurants and travel for senior management when required
Alerting the relevant people to any emergency office issues
Monitoring CCTV during the day
Who you are
Have a warm and welcoming approach
Be willing to get stuck in - no task is too big or small
Be proactive and willing to take charge of tasks without being prompted by the operations team
Good knowledge of Microsoft Office packages
Strong attention to detail
Able to multitask and keep calm under pressure
Previous administration/facilities experience is desirable
Knowledge of office health and safety is desirable