Reception Team Leader

JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
This is an exciting time to be joining The Principal York, as we go through the latest historic event for this 145 year hotel ... we are rebranding.
A DAY IN THE LIFE OF A RECEPTION TEAM LEADER AT THE PRINCIPAL YORK.
What you'll be doing...
Reporting to the Front Office Manager, you can expect your working day to include the following:
Managing the Front Office Team during check-in and check-out times, ensuring a seamless experience for all guests.
Serve as duty manager as needed, taking responsibility for the smooth operation of the hotel during designated shifts and handling any emergencies or incidents that may arise.
Address complex issues, which have been escalted from the Front Office Team.
Assist the Front Office Manager with any administration tasks such as responding to reviews, email correspondence, additional requirements and special guest requests.
Collaborate closely with the Front Office Manager, to identify opportunities for enhancing guest experiences and ensuring service excellence, including managing and resolving complex guest issues.
Working the variety of Front Office Shifts - including mornings, evenings and nights.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Reception Team Leader, you will need the following qualities and skills.
Experience of working on reception in a medium to large hotel.
Delivering a high level of Customer Service
Experience of supervising a small team (preferable)
Experience of working with Opera (preferable)
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
#LifeatRBH