Reception Supervisor

RECEPTION SUPERVISOR, FRONT OFFICE
39 hours, 5 days per week
Were looking for a Reception Supervisor to join our fantastic Front Office team!
Mandarin Oriental Hyde Park is Londons most iconic address. Its another world; a world of oriental luxury and the most attentive service. A world thats all about our guests.
As a Reception Supervisor at Mandarin Oriental Hyde Park, London, you will be responsible for:
Supervising the receptionist team, conducting on the job trainings, and providing feedback.
Providing arrival and departure updates, monitoring room status and handling booking levels with reservations.
Conducting handover briefings and ensuring consistent communication with the reception team, keeping them informed at all times.
Ensuring quality control of guest service and being a role model for the team in regard to standards.
Being the first point of contact for guest complaints.
As a Reception Supervisor , you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Reception Supervisor candidate , you must have previous supervisory experience in a luxury hotel environment. You will be an excellent communicator with a passion for delivering high quality customer service.
In return, you will receive an array of iconic benefits, such as:
Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
3 complimentary nights per year, increasing to 5 with length of service
Discounted stays at our beautiful properties across the Group
Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
50% F&B & Spa discount
Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
Complimentary Westfield Healthcare cash plan, children added at no extra cost
Colleague Experience Stay in-house with breakfast included upon completed probation
Friends & Family hotel rate and Spa discount
1 paid Charity Day per year to dedicate to a charity of your choice
Season ticket loan & cycle to work scheme
£750 recruitment referral bonus
Free meals on duty & uniform dry-cleaning services
Increased holiday entitlement with Length of Service, up to 33 days off
Subsidized podiatry sessions with our incredible Bastien pedicurists
Free Life Insurance benefits whilst in service
Company pension plan
Access to Hospitality Actions Employee Assistance Programme
Employee Recognition Programmes
Social, wellbeing, charity, and sporting events throughout the year
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Orientals culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.
We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination , ethical supply chain and procurement , community and colleague engagement , technology practices and waste reduction . We are committed to doing the right thing, every day.
DIVERSITY & INCLUSION.
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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