Reception Shift Leader

Working with us provides great benefits, including:
Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
50% off Food & Beverage at all our Hotels & F&B Venues
Spa Discounts at our venues with a Spa
Retail, Cinema & Leisure Discounts
Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
Monthly Star of the Month Awards
Long-service Awards, that start after 1 year of service
Recommend a Friend Incentive Be rewarded for referring someone you know!
Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
Pension Scheme
Other incentive programmes that run throughout the year
About the role
As Reception Shift Leader you will ensure that all Receptions duties are carried out as laid out in the shift procedure. You will ensure that at all times, a professional and efficient manner is displayed and that all enquiries, comments and complaints are handled courteously and set standards.
About you
The successful candidate will have previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. Previous experience with Opera system would be desirable.
You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be an effective team player.
The ability to speak other languages would be desirable.
About us
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
Holiday Inn Aberdeen West hotel provides modern, stylish accommodation that is just 20 minutes from Aberdeen city centre and 10 minutes from Aberdeen Airport.
We offer the very best in standards and facilities that you would only expect from a 4* hotel, guests can relax in any one of our 86 beautifully appointed bedrooms complete with a flat-screen TV and complimentary Wi-Fi access, and with Luigis Restaurant, The Glentanar Lounge and Scots Corner Pub.
Benefits:
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Uniform
Cycle 2 work scheme*
IHG Staff Rate Scheme
IHG Friends & Family Rate
Free Use of Gym
(* Applies to positions above minimum wage)

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