Reception Manager

Reception Manager

Inspire Resourcing Limited have the privilege to assist our award-winning client based in the heart of Derbyshire.

Due to continued success and excellent reputation, they are highly thought of and well known for outstanding customer service.

The Role

As a Reception Manager, you will lead a team of 4 receptionists and work alongside the kitchen and restaurant teams, delivering exceptional service and supporting in the overall guest experience.

Key activities to include,

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.


• Respond to guest needs and anticipate their unstated ones


• Expect and react promptly to guests requirements and enquiries


• Actively listen and resolve guests complaints


• Oversee and coordinate all arrivals/departures


• Coordinate and manage communication between guests, staff and departments


• Promote all packages, promotions, and other facilities


• Ensure a memorable experience for guests


• Provide a high level of customer service at all times


• Use up-selling techniques to promote our services and facilities


• Support in the bar and restaurant

Attributes of The Role

• A high standard of personal presentation along with outstanding communication and active listening skills, verbal and written


• A good telephone manner customer service skills, patience and tact


• The ability to be calm and well organised, even when working under pressure


• The ability to handle cash, credit/debit cards and foreign currency


• The ability to operate standard office equipment


• IT literate and have hotel management software knowledge


• Familiarity with working in a bar/restaurant environment


• Accurate and have an attention to detail


• Social skills


• BS degree in hospitality management, business administration or related field


• Excellent problem resolution capability

Salary: 26-29K depending on experience�

Hours: Due to the nature of the work these may vary and include weekends and bank holidays (40-48 per week)