Reception Manager
Full time role
Previous Experience in hospitality is required
Salary up to 35,000 (Depending on experience)
Location : Windsor
40 Hours per week
Benefits :
Wagestream – flexible access to your earned salary & financial coaching App
A paid day off for your birthday
24/7 Employee Assistance Programme for you and your family
Saroving Rewards for going the extra mile & delivering exceptional guest service
Employee appreciation events
Family & Friends Accommodation rates & employee
F & B discounts at all hotels in the group
Opportunities for training and development & recognising your potential
About the Place :
A 4-star riverside hotel comprised of several characterful buildings clustered around a historic cobbled street. There you will find a collection of individually styled bedrooms, a modern conference centre and Club with a gym and sauna.
The Role :
- 40 Hours 5/7
- Early Shifts 7am - 3:30pm, Late Shifts 2:30pm - 11pm. Occasional Night Shifts 10:30pm - 7am
- Must be Flexible with Shift Patterns
- Must have experience working in a guest facing role within a hotel.
- Must have experience as either a Head Receptionist or Reception Manager.
- Must have experience using OPERA.
- Must have experience of managing a team.
- Hotel Reception experience in 4/5 star environment, with knowledge of corporate and leisure markets.
- Operational experience in Reception, Reservations and Night Audit
- Good working knowledge of a Property Management system (ideally Opera)
- Good financial awareness with a solid understanding of room sales/yield, revenue streams and controls
- Drive and the ability to implement standards, policies and procedures and to police them.
- Proven man-management, coaching and team building skills
- Interviewing and performance management skills
- Self-motivation and able to motivate others to achieve tasks
- Excellent presentation with an outgoing personality, excellent interpersonal skills and professional manner and an excellent command of written and spoken English
- Good knowledge of Microsoft Office
Required :
- Improving & maintaining the operating standards throughout front of house
- Ensuring the team deliver consistently high standards of service and maximum guest satisfaction.
- Ensuring that standards are regularly reviewed and that SOP Manuals are in place, updated as necessary and that all staff are trained accordingly and full training records are maintained.
- Maximising the profitability of the department, achieving budgeted Revenues through training staff to up sell at every opportunity and controlling departmental expenses including wages, in line with business levels.
- Ensuring all new staff have a thorough induction and all staff receive the necessary skills training to deliver a consistently high standard of guest care.
- Carrying out appraisal and performance reviews with the team including the setting and review of business & personal objectives; in order to develop, motivate, coach and build the best team.
- Ensuring good communication lines are maintained up and down, in and between all departments but especially Front of House, Revenue and Sales, Housekeeping and Maintenance.
- Duty Management as required.
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