Reception Administrator

Location: Aviemore, PH22 1QN, United Kingdom
Address: Inverness-shire
Coylumbridge Hotel is a family and pet friendly resort just outside Aviemore, with an impressive 292 rooms on site. Nestled in the mature pine woods that form part of the Cairngorms National Park it's the ideal base for outdoor activities amidst stunning scenery. Challenging mountain walks, skiing, cycling, leisurely strolls around romantic lochs and water sports can all be found within a short distance as well as lots of opportunities for family fun days out.
As a Reception Administrator you will have a passion to serve guests with the ability to make every guest feel special, as well as being open and outgoing to interact with a wide variety of people, guests, and colleagues alike, is a must. Most important is the right attitude to embrace a role in hospitality which can be challenging and rewarding at the same time and requires energy and care, to always do one's best.
As a Reception Administrator, you will be required to:
Guest interaction in person, by phone and by email when answering and following up guest enquiries and incoming feedback and complaints.
On busy days the Administrator will also be at hand at the desk to help hand out guest key cards, support group arrivals on check in as well as liaise with groups for mealtimes and specific room requirements.
This position is available full-time, with part-time subject to negotiation.
The successful candidate will have experience in a similar role in hospitality. The role requires excellent communication skills with guests, colleagues, and employees alike and the demonstration of exceptional customer service skills verbally and in writing.The ideal candidate is self-motivated, organised and staying calm under pressure.Prior knowledge of Reslynx is an advantage, as well as having worked with Opera Cloud, good knowledge of Windows Office and/or WPS Office is required.
If this description sounds like you and you have passion, know how to stay motivated and if you are the calming centre in the middle of a storm, then we would love to have you in our team.
Transport provided between the Hotel and Aviemore Train Station for shifts (Subject to position).
In return for your commitment, we will support you in this new opportunity, with:
Live in Accommodation, Fantastic subsidised shared staff accommodation within the Resort
Our staff accommodation ranges from mobile homes to ensuite bedrooms located within the main resort complex.
We spring clean and paint your room before you move in
We will meet you and show you around before you move in and settle you in with a welcome pack.
We will check your accommodation monthly.
Up to 28 days holiday including bank holidays per annum.
Uniform (Subject to position)
Accelerated promotional prospects.
Home cooked food for £1.00 per meal
Breakfast of toast and cereals is free and is available all the time.
Social Events
The Coylumbridge Hotel are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office. The Coylumbridge Hotel will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.
If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agencys correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.
Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.

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