Real Time Analyst

Real Time Analyst
Location: Newcastle Upon Tyne
Salary: £26,000 plus performance bonus up to £1,500
Working Hours:
40hrs weekly from 9am - 6pm
Shift Pattern:
Monday to Friday
Holidays:
21 days annual leave plus bank holidays
Role Overview : Verisure is seeking a proactive and analytical individual to join our Operations Performance Management Team as a Real Time Analyst. In this role, you will play a critical part in optimizing operational efficiency and adherence to schedules, ensuring the optimal delivery of exceptional service in Customer Services or the Alarm Reception Centre. As a Real Time Analyst, you will report directly to the Real Time Manager and collaborate closely with various stakeholders to drive impactful decisions.
Key Responsibilities:
Monitor real-time performance metrics and analyse trends to identify opportunities for improvement in efficiency and adherence.
Utilize workforce management tools to forecast, schedule, and track staffing requirements to meet service level objectives.
Provide timely and accurate reporting on performance metrics, highlighting areas of concern and recommending actionable solutions.
Collaborate with Customer Services or the ARC leadership to implement strategies aimed at enhancing operational effectiveness and customer satisfaction.
Act as a subject matter expert on real-time monito...