Reach In Advocate

We are Hestia. We make a difference. 

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia is the largest provider of support to potential victims of trafficking in the UK. We are a dynamic service celebrating innovation and high engagement from service users.

Reach In advocates provide a high-quality emotional and practical frontline support to individuals who have been identified as survivors of modern slavery, including sexual and criminal exploitation, domestic servitude, and other forms of exploitation. This support phase can only be accessed by survivors who have exited the National Referral Mechanism with a Positive Conclusive Grounds Decision but still find they need some ad hoc support.

A day in this role looks like….

As a Reach In Advocate at Hestia, you will play a crucial role in our Modern Slavery Response service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Provide remote ad hoc support to clients (i.e. victims of trafficking and modern slavery) who have exited the National Referral Mechanism (NRM).


• Empower clients through the transition period from high intensity NRM support to full independence.


• Induct clients into the reach-in service and conduct Initial Assessments, sign-posting and refer clients to appropriate support providers.


• Provide information on available services, such as ESOL, employability programmes, college courses, and support clients to access them.


• Identify and assess any risks and put in place appropriate safeguarding measures in response to these risks.


• Be willing to travel across London to meet with clients face-to-face when necessary.


• Have a good grasp of public and private services available to clients with no recourse to public funds as well as those who do have recourse.


• Work directly with all key agency partners to address the safety of trafficked victims, such as the Home Office and the Salvation Army.


• Arrange meetings with other agencies/services as necessary, e.g. solicitors, police, social services, local authorities, and benefit agencies.


• Adapt to and sympathise with specific client needs in order to help empower clients.


• Write official letters on behalf of service users to partner agencies and record all incidents on our case management system within strict timescales.


• Source donations or alternative sources of funding and deliver donations across London to vulnerable individuals in need.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Knowledge and understanding of safeguarding issues and ability to address them appropriately.


• Excellent writing Skills.


• The ability to cope with stressful situations and professionally deal with emergencies.


• Strong time management skills and an ability to prioritize urgent matters.


• Organisational skills and ability to manage a full case load of clients.


• Work independently and manage your own meetings and schedules.


• Accurately handle Petty cash and record transactions. 


• Proficient in using a computer and working on a database.


• Proficient in using Microsoft Teams, Excel, PPW and Word.


• Capacity to handle emotional and sometimes stressful work.


• Confidence in liaising with other organisations and professionals.


• Knowledge of GDPR principles.


• Ability to maintain professional boundaries and manage service user expectations.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.