Railway Enforcement Officer - Hastings

Job Introduction
As a Railway Enforcement Officer (REO), your role will be to patrol trains and stations to ensure the security of our railway by reducing crime, anti-social behaviour and fare evasion. At times, you will find yourself working in partnership with Revenue Protection Officers and outside agencies to carry out your duties such as large scale ticketing checks at stations. Working in a team, you’ll have supportive colleagues and a large number of passengers to deal with in a courteous manner.
Candidates should be aware that a large part of this role will be dealing with anti-social behaviour and looking to de-escalate confrontational situations. Although used as a last resort, this role will require regular physical intervention and conflict.
Full physical intervention and conflict management training will be provided.
Please be aware if you are applying for Snodland then a full and clean UK drivers licence is essential, in this role you will be carrying out the same duties mentioned however you will betraveling around the network using a company vehicle as part of the "Mobile Response Unit".
Role Responsibility
You will have a number of responsibilities and duties within this role, including but not limited to:
Travelling around the network on the Trains on a daily basis, inspecting passengers’ tickets
Issuing penalty fares when deemed necessary
Undertaking minor crime investigations by seizing and preserving evidence and taking crime reports and statements.
Carrying out large scale ticket checking blocks at Stations
Dealing with anti-social behaviour
Reducing crime and ensuring the security of our passengers on the network
Complying with all company standards and guidelines at all times
On appointment into a REOrole you will be enrolled into the Passenger ServicesApprenticeship Programme which will lead to a nationally recognised qualification.
You will be given full vocational training (including functional skills)as well as be trained in physical interventionto ensure you have the skills, experience and knowledge required for the role.
Vetting
This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants must declare all criminal history including arrested, summoned, charged, cautioned or convicted offences including traffic related offences and financial sanctions such as Bankruptcy or CCJ’s whether as an adult or a juvenile on their application form.
For the purpose of the BTP vetting you will be required to demonstrate evidence that you have been a UK resident for a minimum of 3 years
In addition, successful candidates will be subject to NPPV Level 2 Vetting undertaken by the British Transport Police.
Working here
You will work a varied shift pattern that will include weekends, bank holidays and nights. Applicants not living locally to the advertised depot are strongly recommended to have their own transport to enable them to meet the shifts requirements. You may be required to start work as early as 0600 hrs and finish as late as 0200 hrs.Your working rota will be 1 week of early shifts and 3 weeks of late shifts.
The Ideal Candidate
To be considered for this role you should demonstrate the following in your application:
Good verbal and written communication skills including tact and diplomacy.
Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with and physical intervention on a regular basis.
Ability to make sound decision when under pressure.
Assertive resilient and able to remain professional in confrontational situations.
Able to work using own initiative and as part of a team.
Able to evaluate and interpret information in order to make appropriate decisions.
Candidates with a background as an Enforcement Officer, Prison Officer or from the Police would be highly suited to these positions.
You need to live within a 45 minute radius of the station that you are applying for, if you do not live within the required vicinity your application will be withdrawn.
Are you interested in finding out more about all of the different types of roles Southeastern have to offer? Then register your interest today to attend one of our Recruitment Webinars by following the link below!:

Package Description
Southeastern recognises the value of every individual employee and offers benefits that reflect this.
As well as agenerous salary, we offer ancomprehensive benefits packagewhich includes;
A Contributory Final Salary Pension Scheme
Free rail travelon Southeastern andGTR rail services (extends to family members for leisure/educational travel)
After a qualifying period, reduced rate travelon other train operators, including European services
Up to 32days annual leave entitlement, depending on roster patterns(which includes bank holidays)
Access to anarray of discountsfor retail and leisure products through our benefits scheme.
Family friendly benefitsincluding enhanced maternity/paternity leave, parental leave and carers leave.
Full training, a nationally recognised qualification and full, free uniform is provided.
About the Company
About Southeastern
Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.
Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:
We aim to be the best
We make the difference together
We care passionately about our people and our passengers
We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability.Readabout some of the great Diversity and Inclusion initiativesour Head of Colleague Experience has been leading onhere.
We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve.We welcome and encourage applications from people of all backgrounds.
We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiativeshere.
If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.
All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.We are unable to offer sponsorship to work in the UK.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.
SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.
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